Refund policy

Effective Date: September 7, 2026

At A BROWN & N.M BROWN, accessible via 09pk2g-2k.myshopify.com, we take pride in offering high-quality personal hygiene and skin care products, including premium hand sanitizers, deeply moisturizing hand creams, and high-efficiency alcohol disinfectant wipes. Because our product lines consist of personal care and topical hygiene items, strict health, sanitary, and safety standards govern our returns and refund processes.

1.1 Return Window & Standard Eligibility

We offer a 30-day return policy, allowing you up to 30 calendar days after physical delivery of your order to request a return. To be eligible for a return and subsequent refund, your item must satisfy all of the following conditions:

  • Unopened and Factory-Sealed: For health and sanitary reasons, liquid hand sanitizers, bottled/tubed hand creams, and protective foil/plastic seals on alcohol wipe packs must remain completely unopened, untampered with, and unbroken.

  • Original Packaging: The item must be unused, in its original product packaging, including all outer boxes, protective caps, and original branding labels intact.

  • Proof of Purchase: You must present a valid order number, original email confirmation, or sales receipt issued by 09pk2g-2k.myshopify.com.

Hygienic Safety Notice: Any personal care item (hand sanitizer, hand cream, or alcohol wipe) that has been unsealed, opened, or partially used is strictly non-returnable and non-refundable unless it arrived damaged or defective. This safeguards all our customers by guaranteeing the purity and safety of every product dispatched.

1.2 How to Initiate a Return

  1. Contact our customer care team at [email protected] within 30 days of receiving your package. State your order number, item description, clear photos of the sealed item, and the specific reason for your return.

  2. Once approved, our team will issue a Return Merchandise Authorization (RMA) along with specific shipping instructions.

  3. Pack the item securely in sturdy outer packaging to avoid transit damage, and send it directly to our official facility:

    • Return Address: 43 Elliott St (Attn: Returns Dept - SHARON JACKSON).

    • Note: Unsolicited returns sent without an RMA will not be accepted or processed.

1.3 Return Shipping Costs

Unless the return is due to an operational error on our part (e.g., wrong item dispatched, missing items, or damaged shipment), the customer is responsible for all return shipping fees. Return freight charges are non-refundable. We recommend using a traceable courier service, as we cannot issue refunds for returned items lost in transit without proof of delivery.

1.4 Damaged, Defective, or Incorrect Goods

Please inspect your shipment immediately upon arrival. If your package arrives with leaking bottles, torn wipe packs, crushed containers, or wrong items, contact us within 48 hours of delivery at [email protected] with photographs/videos of the damage and outer box. We will immediately arrange a free replacement or a full refund.

1.5 Refund Processing & Timelines

Upon receiving and inspecting your returned package at 43 Elliott St, we will notify you of the approval or rejection of your refund within 3 to 5 business days. If approved, your refund will automatically be credited back to your original payment method within 5 to 10 business days, depending on your credit card issuer or banking processing speeds.